Returns, Refunds and Exchanges

7 Day Refund full Refund/Exchange

1. Duration of Policy

This policy is valid for 7 calendar days from the date of purchase. If more than 7 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.

2. Eligibility for Refund or Exchange

To be eligible for a refund or exchange:

The device must be unused, unactivated, and in the same condition as received.
It must be returned in its original packaging, including all accessories provided.
If any accessories (e.g., cables, chargers, earphones) are opened or used, the cost of those items will be deductedfrom the final refund amount.

3. How to Request a Return

To initiate a return, please email info@smartestphonedeals.co.za with the following:

Your full name
Sales order number
Make and model of the device
IMEI number
Proof of purchase (receipt or invoice)

We will respond with return instructions and a return reference.

4. Refund Process

Inspection: Once the returned item is received, it will undergo a physical and software diagnostic inspection to confirm eligibility.
Notification: You will be informed via email of the outcome and whether the refund is approved.
Payment: Approved refunds will be issued via EFT (electronic funds transfer). Please ensure you provide accurate banking details for processing.
Timeline: Refunds may take up to 7 business days from the date of receipt at our premises.

5. Late or Missing Refunds

If you haven’t received a refund:

First, check your bank account again.
Then, contact your bank or payment provider as processing times may vary.
If the issue persists, contact us at info@smartestphonedeals.co.za.

6. Sale Items

Items purchased on sale or promotion are not eligible for refunds.

7. Exchanges

We only exchange items if they are defective or damaged, and not part of clearance or sale stock. To request an exchange, email us at info@smartestphonedeals.co.za.

8. Clearance Devices

Clearance devices are sold as is, in the condition disclosed at the time of purchase. By completing your purchase, you confirm that you have reviewed and accepted the condition.
No returns, refunds, or exchanges are permitted on clearance items.
All clearance sales are final.

9. Shipping Costs for Returns or Exchanges

You are responsible for the shipping cost of returning an item.
Shipping fees are non-refundable.
If a refund is processed, any applicable return shipping costs will be deducted from the refund amount.
For exchanges, you will be notified once your replacement item has been dispatched.

10. Risk of Loss or Damage in Return Shipping

Smartest Phone Deals will not be held liable for items that are lost, stolen, or damaged during return shipping. Please use a trackable courier service and consider purchasing insurance for valuable items.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa.

3-Month Warranty with Smartest Phone Deals

Our Policy

Warranty Duration and Activation:

Our warranty extends for a period of 3 months, starting from the date of purchase. This applies specifically to iPhones sold under Smartest Phone Deals.

Coverage Scope:

This warranty covers any manufacturing defects that may arise during the warranty period. It is limited to faults that are a result of the manufacturing process.

Exclusions from Warranty:

The following are not covered under this warranty:
- Software-related issues.
- Damages caused by liquids. (Note: This exclusion applies irrespective of the manufacturer’s claims about water resistance).
- Physical damages, including those resulting from accidents or misuse.
- Battery degradation or other forms of normal wear and tear.

Conditions that Void the Warranty:

The warranty will be considered null and void in the following circumstances:
- Any form of liquid or physical damage.
- Misuse or abuse of the device.
- Unauthorized repairs, modifications, or alterations carried out by third parties.
- External modifications that affect the device’s functioning, including the application of 'decorative' materials.
- Downloading illegal software.
- Tampering with the device’s IMEI number.
- Discrepancies between the device’s internal data and the provided proof of purchase.

Additional Notes:

Smartest Phone Deals is not responsible for any missing accessories (e.g., covers, chargers, screen protectors). Customers are advised to remove these items before sending their devices for repair or exchange under the warranty.
We may use approved third-party parts for warranty repairs when necessary. These parts meet our high standards and ensure the continued effectiveness of your warranty.
Please note that repairs under warranty may take up to 7 working days to complete from date received.

Please ensure that you retain your proof of purchase, as it will be required to validate your warranty claim.

Acceptance of Terms and Conditions

By purchasing a product from Smartest Phone Deals, you hereby acknowledge and agree to the terms and conditions of our 3-month warranty and 7-day refund/exchange policy. It is understood that these terms and conditions are binding upon the completion of your purchase. Please ensure that you have read and understood these terms, as they outline your rights and obligations with respect to returns, exchanges, and warranty claims. Your decision to proceed with the purchase signifies your acceptance of these terms.